Return & Refund Policy

Last Updated: July 27, 2026

Thank you for shopping with HarrisonInk.com. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order on HarrisonInk.com, you acknowledge and agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns of eligible physical books within 30 calendar days of the delivery date.

To qualify for a return, the item must:

• Be unused, unread, and in its original condition.
• Be free from writing, highlighting, folded pages, stains, tears, or any other signs of use.
• Include all original packaging and any promotional materials, where applicable.
• Be accompanied by proof of purchase, such as your order confirmation or receipt.

HarrisonInk.com reserves the right to refuse any return that does not meet these eligibility requirements.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error:

• Digital products, including eBooks and downloadable content.
• Gift cards.
• Personalized, customized, or signed books.
• Final sale or clearance items.
• Books showing signs of use, damage, alteration, or excessive handling after delivery.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please notify us within 7 days of delivery.

To help us resolve the issue promptly, please provide:

• Your order number.
• A brief description of the issue.
• Clear photographs of the item, packaging, and shipping label.

Upon verification, we will, at our discretion:

• Replace the item at no additional cost; or
• Issue a full refund to your original payment method.

We may not be able to honor claims submitted after the 7-day reporting period.

4. Return Authorization

Before returning any merchandise, you must contact our Customer Support team to obtain return authorization and return instructions.

Returns sent without prior authorization may be refused or returned to the sender.

5. Return Shipping

If the return is the result of:

Our Error

• Incorrect item shipped.
• Manufacturing defect.
• Damage sustained during transit.

HarrisonInk.com will provide a prepaid return shipping label or reimburse reasonable return shipping costs.

Customer-Initiated Returns

• Ordered the wrong item.
• Changed your mind.
• No longer want the product.

The customer is responsible for all return shipping costs. Original shipping charges are non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service, as HarrisonInk.com cannot be responsible for returns lost or damaged during transit.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5–10 business days for the refund to appear in your account after processing, depending on your financial institution.

Shipping charges, customs duties, taxes, or other service fees are non-refundable unless the return results from our error.

7. Order Cancellations

Orders may be canceled only before they have entered processing or shipment.

Once an order has been processed or shipped, it cannot be canceled. If eligible, the order may instead be returned in accordance with this policy after delivery.

8. Exchanges

We currently offer exchanges only for products that are:

• Damaged upon arrival.
• Defective.
• Incorrectly fulfilled.

Customers wishing to purchase a different title, edition, or format should place a new order after completing the return process for any eligible item.

9. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, HarrisonInk.com is not responsible for lost or stolen packages.

If you believe your package was lost or stolen, please contact the shipping carrier directly. We will gladly assist you by providing tracking information and supporting documentation where possible.

10. Fraud Prevention

To protect our customers and business from fraudulent activity, HarrisonInk.com reserves the right to:

• Decline returns or refunds that do not comply with this policy.
• Request additional documentation to verify a claim.
• Limit or refuse returns from accounts exhibiting excessive or suspicious return activity.

11. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any statutory rights that consumers may have under applicable consumer protection laws.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact our Customer Support team through the Contact Us page on HarrisonInk.com.

We aim to respond to all inquiries within 1–2 business days.